Terms of service

TERMS OF SERVICE
Last Updated: August 15, 2025

OVERVIEW
Welcome to The Sleep Outlet Store Inc.! The terms “we”, “us” and “our” refer to The Sleep Outlet Store Inc. We operate this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). The Sleep Outlet Store Inc. is powered by Shopify, which enables us to provide the Services to you. The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services. Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability. By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our [Privacy Policy](INSERT PRIVACY POLICY URL). If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your province or territory of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage. To use the Services, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current, and complete and that you have all rights necessary to provide this information. You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 – OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services. However, colors or product appearance may differ from how they appear on your device due to screen settings and configurations. We do not warrant that the appearance or quality of any products or services purchased will meet your expectations. All descriptions are subject to change without notice. We reserve the right to discontinue any product and to limit quantities for any reason.

SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase. The Sleep Outlet Store Inc. reserves the right to accept or decline your order for any reason. Your order is not accepted until we confirm acceptance and process your payment. All purchases are subject to our [Refund Policy](INSERT REFUND POLICY URL). You represent and warrant that purchases are for your own personal or household use and not for resale or export.

SECTION 4 – PRICES AND BILLING
Prices, discounts, and promotions are subject to change without notice. Prices do not include taxes, shipping, handling, customs, or import charges unless otherwise stated. You agree to provide accurate purchase and payment information and to promptly update it so we can complete your transactions.

SECTION 5 – SHIPPING AND DELIVERY
We are not liable for shipping delays. All delivery times are estimates only and not guaranteed. Risk of loss passes to you once the order is handed to the carrier.

SECTION 6 – INTELLECTUAL PROPERTY
All content, trademarks, brands, images, text, and designs in our Services are the property of The Sleep Outlet Store Inc. or its licensors and are protected by applicable laws. You may not use, reproduce, or distribute our intellectual property without our prior written consent.

SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools “as is” and “as available” without any warranties. Your use of such tools is at your own risk.

SECTION 8 – THIRD-PARTY LINKS
We are not responsible for third-party content, products, or services linked from our website.

SECTION 9 – RELATIONSHIP WITH SHOPIFY
The Sleep Outlet Store Inc. is powered by Shopify. Sales and purchases are made directly with us. Shopify is not responsible for any aspect of these transactions.

SECTION 10 – PRIVACY POLICY
Personal information collected is subject to our [Privacy Policy](INSERT PRIVACY POLICY URL) and Shopify’s privacy policy.

SECTION 11 – FEEDBACK
Any feedback you provide grants us a worldwide, royalty-free license to use it for any purpose.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS
We reserve the right to correct any errors, inaccuracies, or omissions and to cancel orders if necessary.

SECTION 13 – PROHIBITED USES
You may use the Services only for lawful purposes. Prohibited uses include violating laws, infringing on intellectual property, harassment, spamming, hacking, and introducing malicious code.

SECTION 14 – TERMINATION
We may terminate your access to the Services at any time without notice.

SECTION 15 – DISCLAIMER OF WARRANTIES
The Services and products are provided “as is” and “as available” without warranties of any kind, except where prohibited by law.

SECTION 16 – LIMITATION OF LIABILITY
To the maximum extent permitted by law, The Sleep Outlet Store Inc. is not liable for indirect, incidental, or consequential damages.

SECTION 17 – INDEMNIFICATION
You agree to indemnify and hold harmless The Sleep Outlet Store Inc., Shopify, and affiliates against claims resulting from your breach of these Terms.

SECTION 18 – SEVERABILITY
If any provision is deemed unlawful or unenforceable, the remaining provisions remain in effect.

SECTION 19 – WAIVER; ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and us.

SECTION 20 – ASSIGNMENT
You may not assign your rights under these Terms without our consent. We may assign without notice.

SECTION 21 – GOVERNING LAW
These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. You agree to submit to the exclusive jurisdiction of the courts in Ontario, Canada.

SECTION 22 – FORCE MAJEURE
We are not responsible for any delay or failure to perform due to causes beyond our reasonable control, including but not limited to natural disasters, strikes, labor disputes, war, government actions, supply chain disruptions, or pandemics.

SECTION 23 – DISPUTE RESOLUTION
If a dispute arises, you agree to first attempt to resolve it informally by contacting us. If unresolved, disputes will be submitted to binding arbitration in Toronto, Ontario, under the Arbitration Act, 1991 (Ontario), except where prohibited by law. Class actions are waived to the extent permitted by law.

SECTION 24 – EXPORT COMPLIANCE
You agree to comply with all applicable export control laws and regulations and confirm that you will not use the products in violation of such laws.

SECTION 25 – HEADINGS
Headings are for convenience only and do not affect interpretation.

SECTION 26 – CHANGES TO TERMS OF SERVICE
We may update these Terms at any time. Material changes will be communicated as required by law. Continued use after changes constitutes acceptance.

SECTION 27 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at:
The Sleep Outlet Store Inc.
thesleepoutletstore@gmail.com
365 Bay Street, Toronto, ON M5H 2V5, Canada
647-717-3222
Ontario Corporation Number: 1240776-1
HST Number: 706624475RT0001